Help-center
Can I get a refund for WalletRoam credits?
WalletRoam credits are non-refundable and non-transferrable. Any service issues must be reported to WalletRoam Support at walletroamsupport@flexiroam.com.
Can I get a refund for WalletRoam credits?
WalletRoam credits are non-refundable and non-transferrable. Any service issues must be reported to WalletRoam Support at walletroamsupport@flexiroam.com.
Do rates change when I move between countries?
Yes. WalletRoam uses live country-based rates, so charges can change depending on your destination.
Do rates change when I move between countries?
Yes. WalletRoam uses live country-based rates, so charges can change depending on your destination.
How can I proceed with refunds?
WalletRoam credits are non-refundable and non-transferrable. Any service issues must be reported to WalletRoam Support at walletroamsupport@flexiroam.com.
How can I proceed with refunds?
WalletRoam credits are non-refundable and non-transferrable. Any service issues must be reported to WalletRoam Support at walletroamsupport@flexiroam.com.
What if my WalletRoam PAYG balance is zero?
Top up WalletRoam credits before using PAYG data. You can also check destination rates to estimate how much data your next top-up will provide.
What if my WalletRoam PAYG balance is zero?
Top up WalletRoam credits before using PAYG data. You can also check destination rates to estimate how much data your next top-up will provide.
Can I transfer WalletRoam credits to another ac...
WalletRoam credits are non-transferable. Credits in existing an WalletRoam Wallet are maintained separately and are not interchangeable.
Can I transfer WalletRoam credits to another ac...
WalletRoam credits are non-transferable. Credits in existing an WalletRoam Wallet are maintained separately and are not interchangeable.
Will my WalletRoam balance disappear if I canno...
No. If your phone is not eSIM-capable, your WalletRoam balance stays in your account. Use an eSIM-capable phone or contact support for help.
Will my WalletRoam balance disappear if I canno...
No. If your phone is not eSIM-capable, your WalletRoam balance stays in your account. Use an eSIM-capable phone or contact support for help.
