Help-center
Can I pay with WalletRoam credits for a data plan?
No. WalletRoam does not have data-plan checkout. WalletRoam credits are used directly for PAYG data usage.
Can I pay with WalletRoam credits for a data plan?
No. WalletRoam does not have data-plan checkout. WalletRoam credits are used directly for PAYG data usage.
How do I contact support?
The assistant can create a support handoff link when live help is needed. Describe the issue, device model, destination, and any error message.
How do I contact support?
The assistant can create a support handoff link when live help is needed. Describe the issue, device model, destination, and any error message.
Why can't I access my account?
You may be using a different email from the one on your WalletRoam account, or the verification code may have expired. Try the correct email and request a fresh code.
Why can't I access my account?
You may be using a different email from the one on your WalletRoam account, or the verification code may have expired. Try the correct email and request a fresh code.
Will WalletRoam stop automatically when my bala...
Yes. PAYG data usage stops when your usable WalletRoam balance reaches zero.
Will WalletRoam stop automatically when my bala...
Yes. PAYG data usage stops when your usable WalletRoam balance reaches zero.
Do I get charged when mobile data is off?
No. WalletRoam only deducts credits when mobile data is actively used through the WalletRoam eSIM.
Do I get charged when mobile data is off?
No. WalletRoam only deducts credits when mobile data is actively used through the WalletRoam eSIM.
