Help-center
How do I know if I am connected?
Our WalletRoam AI assistant can check the latest WalletRoam connection status after you login. On your phone, also confirm the WalletRoam eSIM is selected for mobile data and Data Roaming...
How do I know if I am connected?
Our WalletRoam AI assistant can check the latest WalletRoam connection status after you login. On your phone, also confirm the WalletRoam eSIM is selected for mobile data and Data Roaming...
How do I check wallet transactions?
Our WalletRoam AI assistant can list recent WalletRoam wallet transactions after you log in or you can go to the App > Account > Billing & Usage.
How do I check wallet transactions?
Our WalletRoam AI assistant can list recent WalletRoam wallet transactions after you log in or you can go to the App > Account > Billing & Usage.
How do I check WalletRoam usage?
You can check real-time usage & balance through our WalletRoam AI assistant or you can go to App > Account > Billing & Usage.
How do I check WalletRoam usage?
You can check real-time usage & balance through our WalletRoam AI assistant or you can go to App > Account > Billing & Usage.
I didn't receive an eSIM after topping up.
If you have a FlexiRoam eSIM installed, you will not be assigned with a new WalletRoam eSIM. For convenience, you can use your WalletRoam credit with the same eSIM. Otherwise,...
I didn't receive an eSIM after topping up.
If you have a FlexiRoam eSIM installed, you will not be assigned with a new WalletRoam eSIM. For convenience, you can use your WalletRoam credit with the same eSIM. Otherwise,...
Can I set a spending limit?
WalletRoam usage stops automatically when your PAYG balance reaches zero. Additional spending-limit controls may depend on future features.
Can I set a spending limit?
WalletRoam usage stops automatically when your PAYG balance reaches zero. Additional spending-limit controls may depend on future features.
Why did my balance decrease quickly?
Background apps, cloud backups, app updates, hotspot usage, video streaming, and social media can consume data faster than expected.
Why did my balance decrease quickly?
Background apps, cloud backups, app updates, hotspot usage, video streaming, and social media can consume data faster than expected.
