Help-center
Can I use WalletRoam on iPhone and Android?
Yes. WalletRoam works on compatible eSIM-capable and carrier-unlocked iPhone and Android devices.
Can I use WalletRoam on iPhone and Android?
Yes. WalletRoam works on compatible eSIM-capable and carrier-unlocked iPhone and Android devices.
Why is PAYG not enabled?
PAYG may not be enabled yet if your account still needs top-up, eSIM installation, or PAYG activation. The assistant can check your account status after login.
Why is PAYG not enabled?
PAYG may not be enabled yet if your account still needs top-up, eSIM installation, or PAYG activation. The assistant can check your account status after login.
Should I turn on data roaming?
Yes. For WalletRoam mobile data, select the WalletRoam eSIM as the data line and enable Data Roaming for that eSIM.
Should I turn on data roaming?
Yes. For WalletRoam mobile data, select the WalletRoam eSIM as the data line and enable Data Roaming for that eSIM.
Can I use VPN with WalletRoam?
Yes. VPN use depends on device compatibility and local network restrictions.
Can I use VPN with WalletRoam?
Yes. VPN use depends on device compatibility and local network restrictions.
Why do some apps work but others do not?
Some apps may be restricted by local networks, VPN settings, or background permissions.
Why do some apps work but others do not?
Some apps may be restricted by local networks, VPN settings, or background permissions.
Why is my internet slow?
Speed depends on local network coverage, congestion, signal strength, device compatibility, and roaming partner performance.
Why is my internet slow?
Speed depends on local network coverage, congestion, signal strength, device compatibility, and roaming partner performance.
